Returns & Refunds policy

Return Policy:

Once a product is purchased, it cannot be returned or exchanged under most circumstances. However, we understand that there may be exceptional cases where a return is warranted, and in such instances, we encourage customers to reach out to us directly for guidance.

Returns are accepted only if the product delivered is damaged or defective. This policy is in place to ensure that our customers receive items that meet their expectations in terms of quality and condition.

To be eligible for a return, customers must notify us within 48 hours of delivery with proof (photo/video) of the damaged or defective item. Please ensure that you have all relevant details documented to facilitate a smooth return process.

Refunds:

If the returned product is confirmed as damaged or defective, a full refund will be initiated promptly. We aim to ensure that our customers are fully satisfied with their purchases, and we strive to handle refund requests as quickly as possible.

Refunds will be credited to the original payment method used at the time of purchase, ensuring a seamless transaction process. Customers should remember that the time it takes for the refund to appear in their account may vary depending on the policies of their bank or payment provider.

It may take 7–10 business days for the refund to reflect in your account after it has been processed. We appreciate your patience during this time and are always available to assist with any inquiries you may have about your refund status.

Exchanges:

If a defective or wrong product is delivered, we will replace it free of cost. Ensuring that our customers receive the correct and fully functional items is a top priority for us, and we are committed to making the exchange process as efficient as possible.

Return Shipping:

For defective or damaged items, we will cover the return shipping charges associated with the return process. Customers should contact our customer service team to arrange for the return shipping label and instructions to ensure a hassle-free return experience.